遠雄房屋
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More about 遠雄房屋 >>遠雄房屋是遠雄集團旗下的房地產開發和銷售公司，專注於提供優質住宅和商業地產。公司以創新設計、高品質建築和完善的售後服務聞名，致力於為客戶打造理想的生活空間。
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Tip #27 Tip for a better service
Follow up in writing
After important customer service conversations, especially those involving significant commitments or complex resolutions, sending a follow-up email creates valuable documentation and confirmation. Summarize your understanding of what was discussed and agreed upon, including specific promises made, timeframes for resolution, and any reference numbers provided during the interaction. This written record serves multiple purposes in the customer service process: it confirms your understanding of the resolution plan, creates accountability for promised actions, provides evidence if disputes arise later, and gives the company an opportunity to correct any misunderstandings before they cause further problems. Request a written acknowledgment of your summary to ensure both parties share the same expectations moving forward.