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UK's TalkTalk to Migrate 2.3M Broadband Customers to Kraken Platform to Enhance CX - The Fast Mode
11-02-2025
TalkTalk Partners with Kraken to Transform Customer Service - VoIp.Review
11-02-2025
CFO Hotseat: Sam Dance at TalkTalk Business - Capacity Media
13-02-2025
Energy tech major Kraken steps into broadband - Smart Energy International
11-02-2025
TalkTalk investigating data breach after hacker claims theft of customer data - MSN
08-03-2025
TalkTalk and O2 top Ofcom quarterly complaints figures - The Independent
13-02-2025
Ofcom Shames TalkTalk and O2 for UK Telecoms Complaints – Q3 2024 - ISPreview UK
13-02-2025
TalkTalk takes a battering in Ofcom complaints data - Telecoms.com
13-02-2025
What I’ve Learnt: Todd Bennett, Customer Communications Manager, TalkTalk - Prolific North
12-02-2025
Warning issued for millions of EE, Virgin Media, TalkTalk broadband customers - Yahoo News UK
13-02-2025
TalkTalk survey reveals how Brits really feel about the AI revolution - TECHNOLOGY RESELLER
11-02-2025
Are you a customer of the most complained about phone and broadband firms in Britain? - This is Money
13-02-2025
TalkTalk generates most broadband complaints in Q3 2024 - Ofcom - Telecompaper EN
13-02-2025
TalkTalk Business CEO hails Manchester’s “thriving tech scene” - Insider Media
12-02-2025
Eurobites: CityFibre goes into full-year profit for first time - Light Reading
11-02-2025
💡 Tip from us
Tip #23 Tip for a better service
Clearly explain your desired outcome
When communicating with customer service, articulating your specific desired resolution rather than just describing your problem helps representatives work more effectively toward your goal. Instead of simply explaining what went wrong, state precisely what would make the situation right from your perspective—whether that's a refund, replacement, policy exception, or other accommodation. This clarity helps customer service representatives evaluate available options that might satisfy your needs while working within their company guidelines. Customer service teams often have multiple resolution paths available, and knowing your preferred outcome helps them advocate for you more effectively within their systems, potentially saving time and preventing misunderstandings about what constitutes a satisfactory resolution.