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O2 | News Summary
✨ With a little help from Artificial Intelligence
O2, the ubiquitous telecommunications giant, seems to be branching out in fascinating ways. While they remain a major player in the mobile phone and internet service arena, recent news reveals a company with its fingers in many pies. From the world of entertainment to the cutting edge of technology, O2 is making its presence felt.
Their partnership with Google Cloud and Nokia to move 5G functions to the cloud is a significant step towards a more efficient and scalable network. This move suggests O2 is looking towards the future of connectivity and investing in the infrastructure needed to support it. Meanwhile, their sponsorship of Baller League UK, a new basketball league, demonstrates a commitment to supporting emerging sports and engaging with a younger demographic.
But perhaps the most intriguing aspect of O2's recent activities is their foray into the entertainment industry. Their merger with Voyo TV to create Oneplay, a new streaming platform, signals a desire to compete in the increasingly crowded world of on-demand content. Hosting major music acts like LCD Soundsystem, James Bay, and even Alanis Morissette at their various venues, including the iconic O2 Arena in London, further solidifies their position as a key player in the live music scene.
This diverse portfolio of activities paints a picture of a company that is not content to rest on its laurels. O2 is actively seeking new opportunities, embracing innovation, and expanding its reach beyond traditional telecommunications. Whether they succeed in all their endeavors remains to be seen, but their willingness to experiment and evolve is certainly commendable.
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💡 Tip from us
Tip #22 Tip for a better service
Take notes during the conversation
Documenting your customer service interactions provides valuable protection and reference material for future needs. Record the representative's name, employee ID if provided, the date and time of your conversation, and detailed notes about what was discussed and promised. These records become particularly important if you need to follow up on unresolved issues or if contradictory information emerges in subsequent customer service interactions. Your notes also help you track the consistency of information across multiple customer service contacts, potentially identifying systemic issues that higher management should address. Having this documentation readily available for future reference saves you from repeating explanations and strengthens your position if disputes arise.