BNP
Customers Community
The bank for a changing world
More about BNP >>BNP Paribas Fortis is a leading Belgian bank and financial services provider, offering a comprehensive range of financial products and services to individuals, businesses, and institutional clients. As a subsidiary of the BNP Paribas Group, it combines local expertise with global resources to support customers in achieving their financial goals.
BNP - Wikipediafrom SERVUL users votes
Customers Community BNP
Share your Service Experience with BNP
💡 Tip from us
Tip #27 Tip for a better service
Follow up in writing
After important customer service conversations, especially those involving significant commitments or complex resolutions, sending a follow-up email creates valuable documentation and confirmation. Summarize your understanding of what was discussed and agreed upon, including specific promises made, timeframes for resolution, and any reference numbers provided during the interaction. This written record serves multiple purposes in the customer service process: it confirms your understanding of the resolution plan, creates accountability for promised actions, provides evidence if disputes arise later, and gives the company an opportunity to correct any misunderstandings before they cause further problems. Request a written acknowledgment of your summary to ensure both parties share the same expectations moving forward.