TSB

TSB, the UK-based bank, seems to be having a bit of a turbulent year. While they've been making strides in the financial market, with a recent successful euro covered sale, their technology seems to be struggling to keep up. Just this year alone, their mobile banking app has experienced multiple outages, leaving thousands of customers unable to access their accounts, particularly on payday. These outages, which have also affected their parent company Lloyds Banking Group, have caused significant inconvenience and frustration for TSB customers.

Adding to the tech woes, TSB has been in the news for its involvement in aviation safety investigations. Following a fatal helicopter crash in Canada, TSB Canada has been analyzing black box recordings and investigating the potential role of cargo release systems. This incident highlights the bank's commitment to safety in all aspects of its operations, even those outside of traditional banking services.

On a more local level, TSB has been making headlines for its branch closures. This year, they've announced the closure of eight more branches across the UK, a trend that reflects the broader shift towards digital banking. While this may be a necessary step for the bank to remain competitive, it raises concerns about access to banking services for those who rely on physical branches.

Despite these challenges, TSB continues to operate and serve its customers. Their recent financial performance, as reported by Permanent TSB, suggests that they are still a viable and growing institution. However, they need to address the ongoing issues with their technology and find ways to ensure that all customers, regardless of their technological comfort level, have access to the banking services they need.