Servul Logo
Servul UK navigate_next Gov navigate_next Royal mail
{{item.display}} {{item.display}} לא מצאנו חברה בשם "{{ctrl.searchText}}". search
menu
more_vert forumCustomers Community new_releasesLatest News add_alertReport Error / Missing Data navigate_beforeOther Categories Telecom Banks Transport Gov

Royal mail

Delivering letters and parcels across the UK

More about Royal mail >>

Royal Mail is the United Kingdom's primary postal service and courier company, providing mail collection and delivery services throughout the UK. It operates as part of International Distribution Services and handles letters, parcels, and packages for both domestic and international destinations.

Royal mail - Wikipedia
Service Rating
from SERVUL users votes
3.0 (3 Votes)
{{starstatus}}

More In Category navigate_next Gov Npower HM Revenue & Customs E.ON Royal mail
Contact us Community News & Tweets
account_box

My Account

email

Contact Us Form

Facebook Messenger

phone

Phone Number

store

Store Locator

phone_in_talk

Join Royal mail

Royal mail Customer Service

Royal mail

My Account

mood

Self service in your account

My Account
Contact Us Form

sentiment_neutral

Write down your issue

Go
Facebook Messenger

mood

Direct contact

Go
Phone Number

mood_bad

Fastest way to fix your issue

03457 740 740
Store Locator

mood_bad

When you have the time..

Go
Join Royal mail

Usually the fastest way to get an answer

03457 950 950
דירוג

Called Royal mail?

Rate your service
{{starstatus}}
{{$scope.ratetext}}

MORE SERVICE CHANNELS:

All the channels you can reach Royal mail

web

www.royalmail.com

WebSite

facebook.com/RoyalMail

Facebook

RoyalMail

Twitter

royalmailofficial

Instagram

YouTube

phone_iphone

iOS App

phone_android

Android App

store

Store Locator

place

Royal Mail, 185 Farringdon Road, London, EC1A 1AA, United Kingdom

Address

Royal mail | News Summary

✨ With a little help from Artificial Intelligence

Royal Mail, the venerable institution responsible for delivering our letters and parcels, seems to be facing a perfect storm of challenges. While they've always been a source of both comfort and frustration, recent news paints a picture of a company struggling to keep up with the times. From soaring postage prices to accusations of poor service, it seems consumers are feeling the pinch.

The proposed takeover by billionaire Daniel Kretinsky, initially seen as a potential solution, has hit a snag, leaving the company's future uncertain. Meanwhile, workers are voicing concerns about the implementation of new "USO" pilot programs, feeling left in the dark about their impact. These pilots, intended to streamline operations, are reportedly causing unrest among staff, who feel undervalued and uninformed.

Adding to the woes, Royal Mail faces a hefty £878 million class action lawsuit related to bulk mail services. This, coupled with the recent price hike for first-class stamps, reaching a staggering £1.70, is undoubtedly adding to the financial burden on consumers. The company's reputation for reliable service seems to be taking a hit as well, with reports of delays and general dissatisfaction circulating.

It's not all doom and gloom, however. Royal Mail continues to innovate, with recent releases like their AC/DC themed stamps showcasing their ability to connect with popular culture. But these efforts seem overshadowed by the mounting pressure from both consumers and employees. The company needs to address these concerns head-on, ensuring transparency and fairness in its dealings with both its workforce and the public it serves. Otherwise, the once-trusted institution may find itself losing its grip on the hearts and minds of the British public.



access_time

More News

chevron_left

💡 Tip from us

Tip #23 Tip for a better service

Clearly explain your desired outcome

When communicating with customer service, articulating your specific desired resolution rather than just describing your problem helps representatives work more effectively toward your goal. Instead of simply explaining what went wrong, state precisely what would make the situation right from your perspective—whether that's a refund, replacement, policy exception, or other accommodation. This clarity helps customer service representatives evaluate available options that might satisfy your needs while working within their company guidelines. Customer service teams often have multiple resolution paths available, and knowing your preferred outcome helps them advocate for you more effectively within their systems, potentially saving time and preventing misunderstandings about what constitutes a satisfactory resolution.