三信銀行
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Trusted local bank serving Taiwanese communities
More about 三信銀行 >>COTA Bank, founded in 1915 as Taichung Credit Union, is a commercial bank headquartered in Taichung, Taiwan. With 30 branches across Taiwan and over 1,100 employees, COTA Bank offers a range of financial services including personal and corporate banking, focusing on providing diversified products and strengthening fintech services to meet customer needs[1][3].
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Follow up in writing
After important customer service conversations, especially those involving significant commitments or complex resolutions, sending a follow-up email creates valuable documentation and confirmation. Summarize your understanding of what was discussed and agreed upon, including specific promises made, timeframes for resolution, and any reference numbers provided during the interaction. This written record serves multiple purposes in the customer service process: it confirms your understanding of the resolution plan, creates accountability for promised actions, provides evidence if disputes arise later, and gives the company an opportunity to correct any misunderstandings before they cause further problems. Request a written acknowledgment of your summary to ensure both parties share the same expectations moving forward.