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Virgin Media | News Summary
✨ With a little help from Artificial Intelligence
Virgin Media, the UK's beloved (and sometimes frustrating) internet and TV provider, has been making headlines lately. While they're known for their occasional outages, as evidenced by recent reports of widespread internet disruptions, they're also making strides in customer service and technological advancements.
The company seems to be taking customer complaints seriously, doubling down on their investment in customer service and even launching a dedicated app, Virgin Media Connect, to streamline the user experience. They've also been rolling out AI training for their employees, aiming to equip them with the skills needed to handle customer queries more efficiently.
Beyond improving their customer service, Virgin Media O2 is pushing forward with 5G technology. They've launched 5G Standalone for business customers and are rapidly expanding their 5G SA network coverage. This focus on 5G suggests they're looking to the future, aiming to provide faster and more reliable internet speeds for both businesses and consumers.
However, the company isn't shying away from the challenges they face. Recent news reports indicate they're exploring a sale of a stake in their NetCo, a move that could bring in much-needed investment to further improve their infrastructure and services. It seems Virgin Media is navigating a complex landscape, balancing the need to address customer concerns with the drive to innovate and stay competitive in the ever-evolving telecom industry.
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Tip #21 Tip for a better service
Remain calm and polite
When facing a frustrating situation, maintaining composure while speaking with customer service representatives can dramatically improve your chances of a favorable resolution. Remember that the person assisting you didn't cause your problem and is your ally in finding a solution. Using a respectful tone, even when expressing disappointment, helps create a collaborative atmosphere where customer service personnel feel more motivated to go above and beyond for you. Customer service representatives handle numerous challenging calls daily, and your patience may be rewarded with extra effort or exceptions they might not extend to hostile customers. A calm exchange allows both parties to focus on problem-solving rather than managing emotions.