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Affordable and innovative telecommunications services for France
More about Free >>Free is a French telecommunications company, subsidiary of Iliad S.A., that provides voice, video, data, and Internet telecommunications to consumers in France. It is the second-largest ISP in France, known for its disruptive pricing and innovative services.
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Tip #20 Tip for a better service
Prepare your information before calling
Before reaching out to customer service, gather all relevant information such as account numbers, order details, and a concise summary of your issue. This preparation demonstrates respect for the customer service representative's time and significantly streamlines the troubleshooting process. When you have your facts organized, customer service can more quickly access your records and focus on solving your problem rather than spending valuable minutes collecting basic information. This simple step often reduces call time and frustration for both parties, setting a positive tone for the entire customer service interaction.