Crédit Industriel et Commercial
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Comprehensive banking services for individuals and businesses
More about Crédit Industriel et Commercial >>Crédit Industriel et Commercial (CIC) is a major French bank and subsidiary of Crédit Mutuel Alliance Fédérale. Founded in 1859, it offers a wide range of financial services including retail banking, corporate banking, private banking, and asset management. CIC operates primarily in France but also has international presence, serving both individual and business customers[1][2].
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Tip #21 Tip for a better service
Remain calm and polite
When facing a frustrating situation, maintaining composure while speaking with customer service representatives can dramatically improve your chances of a favorable resolution. Remember that the person assisting you didn't cause your problem and is your ally in finding a solution. Using a respectful tone, even when expressing disappointment, helps create a collaborative atmosphere where customer service personnel feel more motivated to go above and beyond for you. Customer service representatives handle numerous challenging calls daily, and your patience may be rewarded with extra effort or exceptions they might not extend to hostile customers. A calm exchange allows both parties to focus on problem-solving rather than managing emotions.