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Connecting Brussels through efficient public transport
More about STIB >>STIB-MIVB is the main public transport company in Brussels, Belgium. It operates an extensive network of metro, tram, and bus services throughout the Brussels-Capital Region and surrounding areas. The company is responsible for developing and maintaining a fluid public transport system to serve over 1 million residents and commuters.
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Tip #25 Tip for a better service
Request escalation when appropriate
When your issue remains unresolved despite a customer service representative's best efforts, politely requesting to speak with a supervisor can be an effective strategy. Begin by acknowledging the current representative's assistance before explaining that your situation might require additional authority or expertise. Phrases like "I appreciate your help with this, but given the complexity of my situation, would it be possible to speak with a manager?" maintain goodwill while advancing your case. Senior customer service personnel typically have greater flexibility regarding policy exceptions, compensation offers, or specialized knowledge that can unlock solutions unavailable at the front-line level. Escalation should be viewed not as a complaint about the initial representative but as a necessary step when your particular circumstance requires additional resources.