Servul Logo
Servul BE navigate_next Gas navigate_next SIBELGA navigate_next Latest News
{{item.display}} {{item.display}} לא מצאנו חברה בשם "{{ctrl.searchText}}". search
menu
more_vert forumCustomers Community new_releasesLatest News add_alertReport Error / Missing Data navigate_beforeOther Categories Telecom Transport Consumer Gas Banks Internet

SIBELGA
Latest News

Brussels' energy distribution network operator

More about SIBELGA >>

Sibelga is the sole distribution network operator for electricity and natural gas in the 19 municipalities of the Brussels-Capital Region in Belgium. The company manages and maintains the energy infrastructure, provides metering services, and supports the region's transition to sustainable energy solutions.

Service Rating
from SERVUL users votes
3.0 (3 Votes)
{{starstatus}}

More In Category navigate_next Gas Luminus SIBELGA Electrabel
Contact us Community News & Tweets

SIBELGA | Latest News

Everything that new with SIBELGA

Mother and toddler taken to hospital due to carbon monoxide poisoning - The Brussels Times

04-03-2025

💡 Tip from us

Tip #25 Tip for a better service

Request escalation when appropriate

When your issue remains unresolved despite a customer service representative's best efforts, politely requesting to speak with a supervisor can be an effective strategy. Begin by acknowledging the current representative's assistance before explaining that your situation might require additional authority or expertise. Phrases like "I appreciate your help with this, but given the complexity of my situation, would it be possible to speak with a manager?" maintain goodwill while advancing your case. Senior customer service personnel typically have greater flexibility regarding policy exceptions, compensation offers, or specialized knowledge that can unlock solutions unavailable at the front-line level. Escalation should be viewed not as a complaint about the initial representative but as a necessary step when your particular circumstance requires additional resources.