Sustainable energy solutions for Belgium
More about Luminus >>Luminus is a leading energy company in Belgium, producing electricity and providing energy services. They are the top provider of onshore wind energy and hydropower in the country, with a significant market share in electricity and gas supply. Luminus focuses on sustainable energy development and innovative solutions for energy efficiency.
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Tip #22 Tip for a better service
Take notes during the conversation
Documenting your customer service interactions provides valuable protection and reference material for future needs. Record the representative's name, employee ID if provided, the date and time of your conversation, and detailed notes about what was discussed and promised. These records become particularly important if you need to follow up on unresolved issues or if contradictory information emerges in subsequent customer service interactions. Your notes also help you track the consistency of information across multiple customer service contacts, potentially identifying systemic issues that higher management should address. Having this documentation readily available for future reference saves you from repeating explanations and strengthens your position if disputes arise.