Electrabel
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Leading energy provider in Belgium
More about Electrabel >>Electrabel is Belgium's leading energy company, providing electricity, natural gas and energy services. As part of the ENGIE Group, it focuses on low-carbon power generation, including nuclear, renewable and natural gas sources, serving millions of residential and business customers across Belgium.
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Belgian nuclear power reactor outages - TradingView
22-04-2025
💡 Tip from us
Tip #27 Tip for a better service
Follow up in writing
After important customer service conversations, especially those involving significant commitments or complex resolutions, sending a follow-up email creates valuable documentation and confirmation. Summarize your understanding of what was discussed and agreed upon, including specific promises made, timeframes for resolution, and any reference numbers provided during the interaction. This written record serves multiple purposes in the customer service process: it confirms your understanding of the resolution plan, creates accountability for promised actions, provides evidence if disputes arise later, and gives the company an opportunity to correct any misunderstandings before they cause further problems. Request a written acknowledgment of your summary to ensure both parties share the same expectations moving forward.