行政院衛生署雙和醫院
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公立醫院 專業醫療 全面照護
More about 行政院衛生署雙和醫院 >>衛生福利部雙和醫院是台灣新北市的一家大型公立醫院，由衛生福利部委託台北醫學大學以公辦民營模式經營。醫院於2008年7月1日正式開院，提供一般門急住診、精神及長期慢性照護服務，具備完整的醫療專科和先進設備，是北北基地區通過JCI國際認證的準醫學中心級醫院。
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Tip #27 Tip for a better service
Follow up in writing
After important customer service conversations, especially those involving significant commitments or complex resolutions, sending a follow-up email creates valuable documentation and confirmation. Summarize your understanding of what was discussed and agreed upon, including specific promises made, timeframes for resolution, and any reference numbers provided during the interaction. This written record serves multiple purposes in the customer service process: it confirms your understanding of the resolution plan, creates accountability for promised actions, provides evidence if disputes arise later, and gives the company an opportunity to correct any misunderstandings before they cause further problems. Request a written acknowledgment of your summary to ensure both parties share the same expectations moving forward.