國泰世華
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Comprehensive financial services for Taiwan and beyond
More about 國泰世華 >>Cathay United Bank is one of the largest commercial banks in Taiwan, with a capital value of approximately US$2.23 billion and over 165 branches throughout the country. It offers a wide range of financial services and is part of Cathay Financial Holdings, Taiwan's largest financial holding company[1].
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Tip #21 Tip for a better service
Remain calm and polite
When facing a frustrating situation, maintaining composure while speaking with customer service representatives can dramatically improve your chances of a favorable resolution. Remember that the person assisting you didn't cause your problem and is your ally in finding a solution. Using a respectful tone, even when expressing disappointment, helps create a collaborative atmosphere where customer service personnel feel more motivated to go above and beyond for you. Customer service representatives handle numerous challenging calls daily, and your patience may be rewarded with extra effort or exceptions they might not extend to hostile customers. A calm exchange allows both parties to focus on problem-solving rather than managing emotions.